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Frequently Asked Questions

If you have any questions that you don't see here, please email or visit the contact page.

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eServer Supplies offer wholesale hardware services for customers that are looking to order bulk quantitates of products. If you are trying to order via our website, the discount won’t be applied to your grand total. So if you are looking to see if you are eligible for some discount on your order please feel free to contact our sales department who will be happy to help.

email us at or complete the contact form.

If you have an account with and you are having problems logging in, please make sure you are typing the right user credentials. If you still can’t login then you can click here to try and retrieve your password to your email. If this still doesn’t resolve your problem, then please email or fill out our contact form.

If you have tried to make an order or had any problem using the website, make sure you are using an up to date browser. If you are still having problems with the website then please email detailing your problem or fill out our contact form and we will try and get the problem resolved as soon as possible.

If you would like to return an item, please email us at with your order number and the reason for the return. You order must fall within the remit outlined on the Shipping & Returns page. Click here for more information.

Every order is processed as soon as possible and will be treated independently by our team of support staff. If we see the return as valid we will issue a refund or replacement straight away. We aim to get all returns processed within 7 working days. Click here for more infromation.

You should check that you have entered the correct payment information as stated on your card. If you have an issue processing a payment through our website then please contact with the issue you are receiving.

If you are uncertain about which product you want to buy then we will try our best to guide you to the right item. Please contact and we will try and get back to you as soon as possible.

If your order has been dispatched and you have still not received your shipment after 5 working days please contact us and we will find out where your order is.

Email us at or complete the contact form.