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Free Returns for 30 Days

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Shipping &Returns

Shipping & Delivery

When checking out through our website, the system will automatically create a shipping price based on your shipping address and the total weight of your shopping cart. We have tried to make this as fair as possible while ensuring you receive your order as soon as possible. Once your order has been accepted, we aim to have your order with you within 3-5 working days. If you have not received your order by then, please contact us and we will try to get the matter resolved quickly.

Privacy & Security

This privacy policy sets out how eServer Supplies uses and protects any information that you give eServer Supplies when you use this website. eServer Supplies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. eServer Supplies may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Read our full privacy policy.

Returns & Replacements

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 30 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.

Non Receipt Of Items

If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately we cannot investigate non receipt deliveries after this time has elapsed.

Returns using your own method of delivery

If you elect to return the defective product to us using your own method of delivery, we will refund up to £5.00 of the costs incurred by you. This will only be refunded upon the receipt of proof of the carriage costs.

Conditions

  1. Goods will only be accepted for return if they are returned within 30 days of delivery, unless we have notified you otherwise.
  2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  3. The cost of returning the item to us is your responsibility.
  4. Delivery charges are only refundable where goods are faulty and a refund is made.